We also manage translation, localization and marketing services. We manage studio recordings as well as voice commercials and sound editing. We create the IVR logic and call flow. We do not refuse any non-standard request.

• VoIP applications development
• IVR applications architecture, development and hosting
• Internet applications development
• IP calls for corporate customers

IVR - Interactive voice response (voice response unit VRU), is a technology that allows a human to interact with a computer by voice and DTMF tone input via a phone or mobile device keypad.

In telecommunications, IVR allows customers to interact with the company’s host system via a telephone keypad or speech recognition, after which they can service their own enquiries by following the IVR dialogue. IVR systems can respond with a pre-recorded or dynamically generated audio to further direct users about how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.

Where to use IVR

IVR systems are typically used to service high call volumes, reduce costs and improve the customer experience. Examples of typical IVR applications are telephone banking, tele-voting, and credit card services. Companies also use IVR services to extend their business hours to 24/7 operations. The use of IVR and voice automation allows callers' queries to be resolved without the need for queuing and incurring the cost of a live agent. If the caller does not find the information they need, or requires further assistance, the call is often transferred to an agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The agents do not handle basic enquiries requiring yes/no responses or obtaining customer details.